Case study: How Tenneco is leading change through best-in-class plant communication

In the manufacturing industry, plant employees are the heart of a company. Connecting employees to what matters most to the company and plant is vital, and communicating with employees in a plant environment comes with many challenges and poses some of the toughest work for communication teams and plant leaders.

For Tenneco, improving communication in their plants became top priority, with more than 80 plants around the world, important business and operations changes being introduced, and a commitment to improve employee engagement. In this session, you’ll learn first-hand how the company’s Global Internal Communications team, together with The Grossman Group, triaged some of if its worst plants and turned them into best-practice operations.

In addition, you’ll learn:

  • How to assess the health of a plant’s communication.
  • Benefits of measuring the effectiveness of plant leaders.
  • How to approach “triaging” plant with the most dire communication and business needs.
  • How to use “self-service” tools, templates and resources for a network of leaders, HR and communication teams globally.

TrackEmployee Engagement
Career level: Strategic adviser

Presenter / David Grossman, ABC, APR, Fellow PRSA / U.S. helps leaders drive productivity and get the results they want through authentic and courageous leadership communication. He’s a sought-after speaker and advisor to Fortune 500 leaders. Author of three books, David is CEO of The Grossman Group, an award-winning Chicago-based strategic leadership development and internal communication consultancy; clients include: Eastman, Hill-Rom, Lockheed Martin, Microsoft, NYU Langone Health, and Tenneco, to name a few.

Presenter / Lisa Hartenberger / U.S. is director of global communications at Tenneco, a global automotive supplier that produces clean air and ride performance equipment for vehicles around the world. Previously, she served in a variety of communication leadership roles at Navistar, one of the world’s largest commercial truck manufacturers. She is passionate about creating employee communication programs that drive engagement, and she has received numerous industry awards for her work.