We know that you have many questions and our conference leadership is working through many issues as we formulate an event that will deliver an outstanding virtual conference experience.
Please use this page to find answers to your immediate questions. We’ll continue updating this page as we know more.
When will the IABC World Conference 2021 take place?
The conference will be taking place on 28-30 June.
Why did IABC make the decision to go virtual now for an event happening in June?
Making the decision to move to a virtual event now affords us the opportunity fully shift our focus to the virtual environment and the engaging, insightful experience we’re crafting for you. As you’ll recall, we made a quick shift last year from an in-person to virtual conference. The IEB’s decision about next year’s conference enables the PAC and headquarters staff to use their industry and event experience to plan for an even more innovative event in 2021.
What is the cost to attend World Conference?
Registration types and fees can be found here.
What is included in the registration fee?
Your registration includes all sessions and activities for the day(s) you registered.
I didn’t receive my registration confirmation. What do I do?
Your registration confirmation email is sent once registration has been completed. Please contact firstname.lastname@example.org
to resend your confirmation email.
Since the Conference will be virtual, can I receive complimentary registration for the World Conference 2022?
No. Although there were select people who received complimentary registration for the World Conference 2020 and World Conference 2021 due to the cancellation of last year's in-person conference, we will not be offering complimentary registration for the World Conference 2022 since registration for the World Conference 2021 will open as a virtual event.
If I'm not currently an IABC member, are there any offers I can take advantage of for the IABC World Conference 2021 and/or an IABC membership?
Yes. If you’re not an IABC member already, you can save big on World Conference 2021 registration and receive 20% off an IABC membership when you join as a new member* today. All you need to do is use code IABCWC21 at checkout here
when you purchase your IABC membership, and you should then be automatically eligible for the World Conference 2021 member pricing. *This discount applies to all professionals, student and retired international dues. New members are those who are not currently or ever have been IABC members.
What is the cancellation policy for the World Conference 2021?
IABC will provide a full refund of registration fees, less a 10% administrative processing fee, for any cancellations received in writing on or before 6 June 2021. Cancellations should be directed to Customer Service
. Telephone cancellations are NOT accepted for refunds. Participant must obtain confirmation of receipt of email from IABC on or before the cancellation deadline. All refunds will be processed within 7-10 days of date cancellation received to the original form of payment. After 6 June 2021, there will be no refunds for registrations cancelled whatsoever. Substitutions can be made, without a fee, by contacting the registration team: Email Customer Service
Which virtual platform will IABC be using for the World Conference 2021?
The World Conference 2021 will be hosted on the virtual event platform Social27
. Watch for more details to be shared about the experience!
How do I log into the virtual site?
You will receive an email from email@example.com
the week of 21 June 2021 with the virtual platform access information. If you register after this date, there will be a 15-minute delay between registering and receiving the email to access the virtual event site. If you have any issues, contact firstname.lastname@example.org
I'm trying to log in to the virtual platform but my account is not active.
If you signed up on the day of the event, it will take about 15 minutes for your account to activate. You should receive an email with your authentication link to give you access to the site, where you'll be able to set up your profile and password. We strongly recommend setting up your account and profile before the event. If you have any issues logging in, contact email@example.com
What if I want to register after the event starts?
You still can. Please register here and contact firstname.lastname@example.org
if you have any questions. If you signed up on the day of the event, it will take about 15 minutes for your account to activate. You should receive an email with your authentication link to give you access to the site, where you'll be able to set up your profile and password.
When will the virtual platform be open to registered attendees?
You will receive an email from email@example.com
the week of 21 June 2021. If you register after this date, there will be a 15-minute delay between registering and receiving the email to access the virtual event site. If you have any issues, contact firstname.lastname@example.org
What if I want to transfer my registration to a co-worker?
If you cannot attend World Conference, you may substitute another person from your company without a fee. All requests for substitutions must be made via email to Customer Service
In what time zone does the event take place?
Each day is hosted in a different time zone. Day 1 is hosted in PDT, Day 2 is hosted in BST, and Day 3 is hosted in AEST. When viewing sessions from the side navigation bar, click ‘Adjust’ to view the sessions in your time zone instead of the default settings. To view the schedule, click here
. If you need some help figuring out when the session will take place in your time zone, we recommend using a time zone converter, like World Time Buddy
How long will I have access to the virtual platform and will the session recordings from the conference be available to view after the virtual event?
The World Conference platform, Social27, will be available until 30 September 2021 and you will be able to view all session recordings, message attendees, and view exhibitor/sponsor booths.
Where should I go to get the most up-to-date information about the World Conference 2021?
Keep checking back here for updated information about the World Conference 2021. We also recommend signing up for our email list here
, so that you’re notified of new information quickly.