Case study: How Tenneco is leading change through best-in-class plant communication

In the manufacturing industry, plant employees are the heart of a company. Connecting employees to what matters most to the company and plant is vital, and communicating with employees in a plant environment comes with many challenges and poses some of the toughest work for communication teams and plant leaders.

For Tenneco, improving communication in their plants became top priority, with more than 80 plants around the world, important business and operations changes being introduced, and a commitment to improve employee engagement. In this session, you’ll learn first-hand how the company’s Global Internal Communications team, together with The Grossman Group, triaged some of if its worst plants and turned them into best-practice operations.

In addition, you’ll learn:

  • How to assess the health of a plant’s communication.
  • Benefits of measuring the effectiveness of plant leaders.
  • How to approach “triaging” plant with the most dire communication and business needs.
  • How to use “self-service” tools, templates and resources for a network of leaders, HR and communication teams globally.

TrackEmployee Engagement
Career level: Strategic adviser

Presenter / Kate Bushnell / U.S. is president of The Grossman Group and leads the team of thoughtpartners™ to deliver innovative and strategic communication solutions for clients that address their everyday and defining business challenges. She works with leaders across a variety of functions and industries, including Astellas, Health Quest, Hill-Rom, Intuitive Surgical, Johnson & Johnson, Kimberly-Clark, Lockheed Martin, MARS Incorporated, McDonald’s, Microsoft, Motel 6, NYU Langone Health, Tenneco, The Hartford, and Wyndham, among others. Having served on the corporate and agency side, Kate applies her breadth of experience in corporate communications—which includes employee communications, leadership communications, public relations, issues communications, and research—to offer clients trusted, proven counsel and shape and implement strategic solutions that accelerate results.

Presenter / Lisa Hartenberger / U.S. is director of global communications at Tenneco, a global automotive supplier that produces clean air and ride performance equipment for vehicles around the world. Previously, she served in a variety of communication leadership roles at Navistar, one of the world’s largest commercial truck manufacturers. She is passionate about creating employee communication programs that drive engagement, and she has received numerous industry awards for her work.