How do you take a community at odds, an emotional situation, and no good solution to a place of meaningful end? This session will explore the crossroads of community engagement during difficult and emotional times. By examining a real case study on how working through a meaningful community engagement process resulted in an agreeable and creative solution. Learn how to work collaboratively communites in difficult times, rather than working against them.  In… Read More

Thought leadership is key for connecting brands to customers, prospects and employees, but it’s often difficult to break through all the noise, and it’s more difficult still to start and change conversations in your industry. Learn how a leading financial services brand successfully repositioned itself, and started a new discussion about the Canadian workplace, while increasing earned impressions by more than 1,000 percent with a limited budget. You’ll learn: Six ways to… Read More

U.K.-based public relations company Bell Pottinger (BP) closed its doors in September 2017, as clients deserted it in droves. This followed its expulsion from the U.K.’s Public Relations and Communications Association which, in a harshly-worded statement, said that “BP has brought the PR and communications industry into disrepute with its actions.” It seems inconceivable that South African media and members of the public would come to know and revile the name of… Read More

Think cybercrime is just about stealing money and personal data? That’s only the tip of the iceberg. There’s much more at stake, from industrial espionage to activist attacks to outright terrorism—and your company is probably a target. But cyber terrorism isn’t really a technology problem—it’s a people problem. And communication can play a pivotal role in helping protect our companies. In this compelling session, you’ll learn about the real challenges and how… Read More

This is a hands-on communication workshop in which we will explore factors that drive corporate reputation, and how to leverage those to manage and enhance reputation. Participants will explore the impact of category, assess the influence of the competitive environment, and understand content and channel factors. In small teams, we will use those elements to inform and create key reputation pillars and metrics to inform a strategic communication plan. During this session,… Read More

Cyber crime has been around for as long as we’ve been connected to the internet, but recently, criminals are excelling in their creativity and ingenuity, with consequences that are more damaging than ever before. Yet, the organizations that invest in cyber crime resilience and preparedness seem to always be one step behind as they try and guess what might come next. The price tags of these attacks are going through the roof… Read More

Teenagers can be a challenge. As social media turn 14, communicators face a plethora of challenges in using, managing, and responding on social media. What was thought in its infancy to be a wonderful way to join the conversation has evolved into a land of trolls and angry discourse. This session is designed to take a holistic approach to evaluating how, when, and where social media should fit into your brand, communication… Read More