Gold Quill Award-winning case study: Rebuilding trust: Crowchild trail study

Three years after a contentious public meeting and City Council voting unanimously to cease work on a plan to fix traffic congestion on a major roadway, City Council once again voted and this time, unanimously approved both the recommended plan and funding for short-term upgrades.

What changed? Learn how the project team integrated technical, engagement and communications deliverables to achieve meaningful, collaborative outcomes, and in so doing, rebuilt trust with community stakeholders.

In this session, you’ll learn:

  • What we did to respond to community outrage.
  • How we were able to “un-trench” entrenched positions.
  • How we delivered on openness, transparency, and responsiveness, so they are more than organizational buzzwords.
  • Lessons you can apply to your own practices.

Track: Gold Quill Award-winning case study
Date and time: Monday, 4 June, 10:30–11:30 a.m.

Peggy Chan, MCS, is a senior communication strategist with 15 years of experience working in nonprofit, oil and gas, and public sectors. She has been the communication lead on a number of projects where the integration of strategic communication planning, stakeholder engagement, risk communication, and issues and reputation management has been key to delivering on business objectives, with award-winning results. Chan holds a master’s degree in communication studies, specializing in organizational change management.


PresenterAndrea Sichewski is an award winning communication planner with The City of Calgary. She has more than 10 years of experience developing and implementing communication strategies aligned with business objectives that have delivered desired results. Her passion is building strong relationships with clients by using collaborative techniques and developing content that makes a real impact on targeted audiences. She brings an abundance of energy and positivity to every project that is undeniably contagious.


PresenterFeisal Lakha has been working in transportation engineering for 12 years in the Calgary area, supporting and leading the development of new infrastructure and transportation plans from the local to the regional in scale. Lakha also has a background in global policy work supporting accountability of global decisions, educating and mobilizing for global citizen participation, and advocating on vital issues of international peace and security, social justice and international law with the United Nations.