We know that you have many questions and our conference leadership is working through many issues as we formulate an event that will deliver an outstanding virtual conference experience.
Please use this page to find answers to your immediate questions. We’ll continue updating this page as we know more.
Registration/Virtual Platform Log-In Information
Now that the World Conference is over, can I still gain access the learning session recordings?
Yes, even though the live event is over, that doesn't mean you have to miss out on all the industry insights and innovative learning! Purchase your IABC World Conference All-Access Pass
today, and you, too, can take part in invaluable learning opportunities that hundreds of global communications professionals are leveraging now to get ahead. Don't miss this exclusive offer for only $299 for IABC members and $399 for non-members when you purchase the All-Access Pass today.
What is included in the IABC World Conference All-Access Pass?
You'll receive access to the event's virtual platform, Social27
, where you can view all learning session recordings through 30 September 2021.
I didn’t receive access my IABC World Conference All-Access Pass confirmation. What do I do?
Your registration confirmation email is sent once registration has been completed. Please contact email@example.com
to resend your confirmation email.
Since the Conference will be virtual, can I receive complimentary registration for the World Conference 2022?
No. Although there were select people who received complimentary registration for the World Conference 2020 and World Conference 2021 due to the cancellation of last year's in-person conference, we will not be offering complimentary registration for the World Conference 2022 since registration for the World Conference 2021 will open as a virtual event.
What is the cancellation policy for the World Conference 2021?
IABC will provide a full refund of registration fees, less a 10% administrative processing fee, for any cancellations received in writing on or before 6 June 2021. Cancellations should be directed to Customer Service
. Telephone cancellations are NOT accepted for refunds. Participant must obtain confirmation of receipt of email from IABC on or before the cancellation deadline. All refunds will be processed within 7-10 days of date cancellation received to the original form of payment. After 6 June 2021, there will be no refunds for registrations cancelled whatsoever. Substitutions can be made, without a fee, by contacting the registration team: Email Customer Service
Which virtual platform will IABC be using for the World Conference 2021?
The World Conference 2021 will be hosted on the virtual event platform Social27
. Watch for more details to be shared about the experience!
How do I log into the virtual site?
You will receive an email from firstname.lastname@example.org
with the virtual platform access information. There will be a 15-minute delay between registering and receiving the email to access the virtual event site. If you have any issues, contact email@example.com
I'm trying to log in to the virtual platform but my account is not active.
It will take about 15 minutes from the time you purchased your IABC World Conference All-Access Pass for your account to activate. You should receive an email with your authentication link to give you access to the site, where you'll be able to set up your profile and password. We strongly recommend setting up your account and profile before the event. If you have any issues logging in, contact firstname.lastname@example.org
Virtual Platform System Information
In what time zone does the event take place?
Each day is hosted in a different time zone. Day 1 is hosted in PDT, Day 2 is hosted in BST, and Day 3 is hosted in AEST. When viewing sessions from the side navigation bar, click ‘Adjust’ to view the sessions in your time zone instead of the default settings. To view the schedule, click here
. If you need some help figuring out when the session will take place in your time zone, we recommend using a time zone converter, like World Time Buddy
How long will I have access to the virtual platform and will the session recordings from the conference be available to view after the virtual event?
The World Conference platform, Social27, will be available until 30 September 2021 and you will be able to view all session recordings, message attendees, and view exhibitor/sponsor booths.
Virtual Platform Education Session Information
How do I gain access to session PowerPoint slides?
For speakers who have agreed to share them, PowerPoint slides will be available after the live session airs. You will be able to download slides and handouts from sessions on the session page within Social 27.
If I watch a recording of a session, will I be able to hear the Q&A?
Yes, you will be able to listen to the audio of the Q&A.
How do I receive CE credits for the sessions I attend?
You can earn points toward CMP/SCMP renewal by attending World Conference. To view the rubric for point accrual, click here