24 June | 9-10:30 a.m.
Opening Spotlight Session
Session description coming soon!
Oscar Munoz is the former CEO and chairman of United Airlines and serves on the board of directors of Salesforce, CBRE, TelevisaUnivision, and Archer Aviation, a leading Urban Air Mobility company and developer of all-electric vertical take-off and landing (“eVTOL”) aircraft. He serves on the Pentagon’s Defense Business Board, is a trustee of the University of Southern California and the Brookings Institution, as well as an independent trustee for Fidelity.
He is the author of the Wall Street Journal best-selling memoir, Turnaround Time: Uniting an Airline and its Employees in the Friendly Skies, published by Harper Business in May 2023. He is co-Chair of the 2023 Blue Ribbon Commission for the National Association of Corporate Directors, the authority on best boardroom practices. Since 2022, the Oscar and Cathy Munoz Pave it Forward Foundation has proudly partnered with the American Heart Association to create the AHA’s Social Impact Fund, providing financial grants and low-interest loans for evidence-based, community-driven work to address heart health inequality.
Under his leadership, United Airlines demonstrated rapid improvement, delivering industry-leading operational reliability, and sustained financial success, with stock value increasing 54 percent during that period. Mr. Munoz formally retired as UAL’s Executive Chairman in May 2021.
Previously, Oscar served as President and Chief Operating Officer of the North American rail-based transportation supplier CSX Corp. A decade of excellent financial performance, including a boost in operating income of nearly 600 percent, earned CSX recognition on the list of Most Honored Companies by Institutional Investor magazine.
He has served in various financial leadership positions across diverse industries, including U.S. West, AT&T, Coca-Cola, and PepsiCo.
He earned his undergraduate degree from the University of Southern California’s Marshall School of Business and an MBA from Pepperdine’s Graziadio Business School.
Hispanic Business magazine twice named Oscar one of its ‘100 Most Influential Hispanics, honoring his journey as an immigrant who, to this date, remains the only person of Hispanic heritage to run a U.S. airline.
24 June | 3:30-4:30 p.m.
Pain Pushes Until Vision Pulls: The Communicator's Calling
It’s a chaotic time where compounding challenges echo through power struggles, wars, elections, economic shifts, market competition, layoffs and a palpable sense of division. Our social feeds, communities, workplaces and even our homes bear witness to a variety of ways people are experiencing and expressing pain. This is not a time for passive observation; it's a call to navigate uncharted history. As communicators, we hold the key. This keynote empowers communicators to embrace their calling, leveraging their strengths as message makers, narrative creators and storytellers. It's a call to action, inspiring communicators to forge a new relationship with their own power and influence. Pain pushes until vision pulls. We delve deeper into the transformative power of a compelling vision. Explore real-world examples of how visionary communicators have shaped history, turning adversity into opportunities for growth and unity. Prepare to leave this session with a renewed sense of purpose, armed with the tools to not only navigate the chaos but to actively contribute to a world that longs for a vision of hope, healing and positive transformation. The communicator's calling has never been more vital. Let’s harness the unparalleled power of a compelling vision.
Kim Clark helps communicators learn and apply Diversity, Equity and Inclusion (DEI) into their work. As a result of helping organizations navigate these socially turbulent times, communicators can engage leaders and employees, help attract and retain talent and strengthen organizational reputations.
She is the co-author of The Conscious Communicator: The fine art of not saying stupid sh*t, an Amazon #1 bestseller that features The DEPTH Model (TM). DEPTH is a strategic and proactive framework to guide organizations on effectively positioning themselves on DEI and social topics and narratives while making room to differentiate between internal and external messaging.
25 June | 9:30-10:45 a.m.
Communicating Your ESG & Sustainability Efforts for Maximum Impact
Despite the increased public debate about ESG and Corporate Responsibility, no company is immune from developing a sustainability strategy. Faced by pressure from customers, consumers, regulators, employees, and investors a comprehensive sustainability program has become table stakes for companies worldwide. Communicating and contextualizing a company’s sustainability efforts has never been more important than it is today. Ensuring that your stakeholders have the right information, and the right narrative will deliver opportunities for your organization in the form of new customers, markets and investors while helping you retain and attract the best talent. This session will help you and your company or client companies:
- Understand an increasingly rigorous global regulatory environment for ESG and sustainable business activities.
- Deliver best practices for sustainability reporting and communications.
- Help tailor your communications to different stakeholder groups.
Moderator: Lee Ballin
Lee brings over 15 years of experience working at the intersection of sustainability, business and finance. He is an expert on reporting, disclosure and sustainability strategy, as well as a thought leader and highly sought after speaker on a wide range of sustainability topics. At FSI, Lee leads the firm’s ESG Advisory Solutions where he crafts and implements sustainability strategies for clients, while helping them navigate the ever-changing ESG regulatory landscape and voluntary disclosure frameworks. As a former practitioner, Lee understands the challenges that companies face from a reporting and program management perspective and takes a pragmatic approach that helps them achieve their sustainability goals and objectives.
Lee began his sustainability career at Bloomberg, where he was a founding member of the Bloomberg Sustainable Business & Finance group. The group was the driving force behind integrating sustainability considerations into the firm’s operations globally and developing strategies to integrate ESG, climate and other sustainability considerations into the Bloomberg Terminal. Lee then transitioned to BloombergNEF providing research and data to help companies, investors and policymakers navigate the shift to a lower carbon economy. Most recently, Lee served as Managing Director at Deloitte providing ESG consulting and ESG reporting services.
He has served in multiple roles as a faculty member at New York University, both as an adjunct professor and advisor to the NYU Stern Center for Sustainable Business. Lee holds a bachelor’s degree in Business Logistics from Pennsylvania State University and an MBA from NYU's Stern School of Business.
26 June | 11 a.m.-12 p.m.
Listening: The Forgotten Skill
Communication is not only about designing and delivering great content, because sending is only half the equation. The other, equally vital, half is receiving, otherwise known as listening. We don’t teach it schools and we don’t train it at work, but research shows that organisations that listen well enjoy many better outcomes than those that listen poorly. Five-time TED speaker Julian Treasure explores how to pick up and master this underused tool in order to improve relationships, communication, profitability — as well as our personal happiness, effectiveness and well-being.
Julian Treasure is a sound and communication expert, author and international keynote speaker. His five TED talks and 11 TEDx talks have been viewed more than 150 million times, and one of them is the sixth-most-viewed TED talk of all time. He has been widely featured in the world's media, including TIME Magazine, The Economist, Vogue, The Times, NBC’s Today Show, BBC TV and radio, and many leading podcasts. He has been honoured with both Toastmasters International’s Golden Gavel Award and the International Listening Associations's Special Recognition award.
Julian's first book, Sound Business, is the seminal work on effective business sound. His audio branding company The Sound Agency works with major brands worldwide, proving that good sound is good business by designing excellent customer experience for the ears.
Julian's second book, How To Be Heard: Secrets for Powerful Speaking and Listening, is a practical guide to improving personal communication skills. The audiobook version won both the SOVAS and Audie global awards for best business audiobook of the year. His seven-hour online course How To Speak So That People Want To Listen includes modules on public speaking and wellbeing for presenters.
Before The Sound Agency, Julian founded, grew and sold leading UK contract publisher TPD, during which time he was chairman of the Association of Publishing Agencies, a director of the Periodical Publishers Association, chairman of PPAinteractive and chairman of the UK government’s Digital Content Forum. In 2002, he received the PPA Chairman’s Award for services to the UK magazine publishing industry.
Julian is a Liveryman of the Worshipful Company of Marketors, a Fellow of the Royal Society of Arts and a long time musician, remembering with affection his two 1981 BBC John Peel sessions (the bands were Transmitters and Missing Presumed Dead) and scoring Sounds magazine’s single of the week with Fish Turned Human. He lives in Orkney, Scotland with four-time world champion martial artist Jane Majendie and their daughters Holly and Sapphire, and is working on his third book, Sound Affects, to be published in 2025.